Terms & Conditions

2. Payment Terms

The required deposit and payment schedule will be stated in the quotation or invoice.

• Unless otherwise agreed in writing, the balance must be paid before the commencement of the trip
• Bookings made close to the travel date may require full payment at the time of confirmation
• Failure to make payment by the agreed deadline may result in cancellation of the booking and loss of any applicable deposit
• Navigate Destinations reserves the right to suspend or cancel services where the agreed payment terms have not been met
• All payments must be made through the official payment channels provided by Navigate Destinations. We are not responsible for payments made to unauthorised individuals or accounts

3. Prices & Inclusions

Unless otherwise stated, prices are based on the services expressly included in the quotation or itinerary.

• Items not specifically stated as included are considered excluded
• Typical exclusions may include international flights, visas, travel insurance, personal expenses, alcoholic beverages, laundry, tips, optional activities, medical expenses and other personal costs
• Government taxes, park/conservation fees, levies, fuel surcharges, airline charges and other mandatory fees may change after a quotation has been issued. Where such changes occur, the client may be required to pay the difference
• Currency fluctuations may affect prices where suppliers charge in foreign currency

4. Itineraries & Changes

Navigate Destinations reserves the right to modify an itinerary where reasonably necessary due to weather, road conditions, security considerations, conservation requirements, supplier changes, government directives, operational circumstances or other factors beyond our reasonable control.

• Any significant changes will be communicated to the client as soon as reasonably practicable
• Activities involving wildlife, marine conditions, adventure activities or natural environments are inherently subject to environmental and operational conditions
• Game sightings and wildlife encounters cannot be guaranteed
• Check-in and check-out times are determined by the respective accommodation provider

5. Accommodation

Accommodation is provided according to the property, room category and meal plan stated in the booking confirmation.

• Accommodation providers may impose their own terms relating to check-in, check-out, deposits, damages, children, room occupancy and cancellation
• Any additional charges incurred at a hotel, lodge, camp, villa or other accommodation facility, including minibar, laundry, room service, damages or other personal expenses, are payable directly by the client unless otherwise agreed

7. Flights, Rail & Ticketing

Airline, railway and other transportation tickets are subject to the terms and conditions of the respective carrier.

• Once tickets have been issued, cancellation, amendment and refund conditions imposed by the carrier may apply
• Navigate Destinations may charge an administrative or service fee for ticket amendments, cancellations, rebooking or related assistance
• The client is responsible for providing accurate passenger information, including names, passport details and travel dates
• Navigate Destinations is not responsible for costs resulting from incorrect information supplied by the client

8. Passports, Visas & Travel Documents

Clients are responsible for ensuring that they possess valid passports, visas, permits, vaccination certificates and other travel documents required for their journey.

• Where Navigate Destinations assists with visa applications, the final decision remains with the relevant immigration or government authority
• Visa approval is not guaranteed
• Visa fees and application charges are generally non-refundable once submitted or paid to the relevant authority

9. Travel Insurance

Clients are strongly advised to obtain comprehensive travel insurance before travelling. Insurance should, where appropriate, cover medical expenses, emergency evacuation, trip cancellation, baggage loss, travel interruption and other relevant risks.

Navigate Destinations shall not be responsible for losses that could reasonably have been covered by appropriate travel insurance.

10. Health, Safety & Medical Conditions

Clients are responsible for informing Navigate Destinations of any relevant medical, mobility, dietary or accessibility requirements before travel.

• Certain activities may involve physical exertion, wildlife exposure, water activities, road travel or other inherent risks
• Clients participate in activities at their own informed risk and must follow reasonable instructions issued by guides, drivers, accommodation providers and activity operators
• Emergency assistance will be provided where reasonably possible; however, associated medical, evacuation or treatment costs remain the responsibility of the client unless covered by insurance or otherwise agreed

12. Client Responsibilities

The client agrees to:

• Provide accurate booking and passenger information
• Make payments within the agreed deadlines
• Carry all required travel documents
• Follow applicable laws and regulations
• Respect local communities, cultures, wildlife and the environment
• Follow reasonable instructions from guides, drivers and service providers
• Take responsibility for personal belongings and valuables
• Behave respectfully towards staff, fellow travellers and local communities

Navigate Destinations reserves the right to discontinue services for a client whose behaviour presents a serious risk to themselves, staff, other guests, property or the environment.

13. Personal Belongings

Clients are responsible for their personal belongings, travel documents, money, electronics and valuables.

• Navigate Destinations shall not be liable for loss or damage to personal belongings except to the extent required by applicable law
• Guests should avoid leaving valuable items unattended

14. Photography & Media

Navigate Destinations may take photographs or videos during trips for operational, promotional or marketing purposes.

• Where identifiable client images are intended for commercial promotional use, Navigate Destinations will seek appropriate consent where required
• Clients may request that their identifiable image not be used for promotional purposes

15. Suppliers & Third-Party Services

Navigate Destinations may arrange services provided by independent third parties, including hotels, airlines, rail operators, camps, lodges, guides, activity operators and transport providers.

• Such services are subject to the terms and conditions of the respective provider
• Navigate Destinations will exercise reasonable care in selecting and coordinating service providers but cannot guarantee the performance of independent third parties beyond its reasonable control

17. Complaints

Any concern arising during a trip should be reported to Navigate Destinations as soon as reasonably possible so that we have an opportunity to address it.

• Complaints relating to accommodation, transport or other third-party services should also be reported while the service is being provided where reasonably possible
• Complaints submitted after completion of the trip should be made within a reasonable period and supported by relevant details and documentation

18. Liability

Navigate Destinations will exercise reasonable care in arranging the services included in the booking.

• Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law
• Navigate Destinations is not responsible for losses arising from circumstances beyond its reasonable control or from the acts or omissions of independent third-party suppliers, subject to applicable law

19. Privacy & Personal Information

Navigate Destinations may collect and process personal information necessary to arrange and deliver travel services.

• Information may be shared with relevant service providers where necessary to fulfil the booking
• Personal information will be handled in accordance with applicable data-protection requirements

20. Governing Law

These Terms & Conditions shall be governed by the laws applicable in the Republic of Kenya. Any dispute shall, where reasonably possible, first be addressed through good-faith discussion between the client and Navigate Destinations before pursuing other remedies available under applicable law.